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20 November 2019 Go Back Contact Centre Supplier Directory
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Workforce Management, Workforce Optimisation.
U-WFM Cloud Workforce Management
At U-WFM we believe there is an easier way to deploy Workforce Management and make it accessible to all contact centres.
Regardless of size. We offer our Workforce Management platform as a 100% cloud
OPEX based solution with zero capital outlay and technology hassle. This allows our customers to immediately become more effective, efficient and economic on a pay-as-you-go basis, but still benefit from a premium Workforce Management solution.
There are no exclusions to the U-WFM solution, we believe in delivering all the benefits to our customers, all of the time Easy-To-Use.
U-WFM provides an easy-to-use, cloud-based platform which can provide forecasting and scheduling for your entire contact center workforce. It has established real-time and historic connectors to your ACD and can provide several additional functions designed to increase agent retention and reduce administrative overheads.
Drive Performance & Costs.
Our intuitive interface makes the platform perfect for end users utilizing workforce management software for the first time and will also be familiar to seasoned professionals.
100% cloud based the solution runs entirely through a web browser.
This low impact set-up makes the platform perfect for companies seeking a quick turnaround in staff performance and costs.
WFM Suite in the Cloud.
U-WFM is easy to budget for as it removes the hidden costs of costly hardware acquisition and run costs, resulting in a significantly lower total cost of ownership (TCO) than an outright capital purchase of equivalent solutions.
There are no exclusions to the U-WFM solution, we believe in delivering all the benefits to our customers, all of the time.
Puzzel Acquires U-WFM Employee Engagement and Scheduling Suite
Posted on 15 April 2020 Simply Business Contact Centre and Cloud WFM
Posted on 27 June 2019 U-WFM & I-Net Group form Strategic Partnership
Posted on 9 January 2019 U-WFM Partner Key IVR Secure Payments for Contact Centres
Posted on 28 November 2018 U-WFM Announce Next Generation of Cloud WFM for Contact Centres.
Posted on 18 October 2018 Contact Information
Address Electric Works, 3 Concourse Way, Sheffield Digital Campus, Sheffield, South Yorkshire.
Phone +44 (0) 207 043 4178.
Email [email protected]
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